Located in the core area of Dalang Street, Longhua, Shenzhen, Lijin International (Hotel) Apartments was designed strictly according to international standards during the construction period. The hotel features small and medium-sized meeting rooms, a Western restaurant, Japanese cuisine, a lobby bar, a coffee shop, self-service breakfast, and other services, suitable for business reception and leisure vacationers. Since its official operation, the hotel has always attached great importance to the control of its hardware facilities, equipment, and service quality. Therefore, it has been well received by local and business travelers, especially among numerous mainstream review websites in China, which have received over a thousand review data and numerous positive reviews.

Focus on intrinsic value

Returning to the essence of management

With the impact of the epidemic, the business model of the hotel industry has also changed, paying more and more attention to the intelligence of hotels. The most representative is the emergence of intelligent robots in the industry, which meet the current consumers' demand for healthy and ecological hotels with zero contact and superhuman service characteristics. This has raised a new level of smart services for hotels.

Therefore, the person in charge of Lijin International (Hotel) Apartments attaches great importance to cultivating the service awareness of hotel personnel, while also paying special attention to the renovation of hotel construction projects. Just like the hotel network, it has been set up since the construction period of the hotel, but with the increasing changes in the hotel industry and the advent of the 5G era, traditional network deployment can no longer meet the existing network needs. Especially in recent years, the emergence of a new communication mode - converged communication solutions, which can meet the needs of different scenarios and integrate different types of communication methods, enabling it to have the ability to integrate business at the terminal, has attracted the attention of the person in charge of Lijin International (Hotel) Apartments. By chance, Smart China was invited and rushed to the hotel to showcase its solution of "promoting the development of smart hotels through the integration of the three networks". This solution immediately won the interest of the attendees and signed a cooperation agreement with Smart China on the spot.

Centered around field exploration

Deeply explore the current situation of the hotel industry

Immediately, Smart Guangxun established a working group and went to the operating location of Lijin International (Hotel) Apartments - Longhua Dalang, Shenzhen. Conduct on-site exploration of the hotel network layout and, under the guidance of the hotel staff, enter the computer room to understand the practical problems that exist in the overall network construction. This is mainly manifested in:

01. The hotel is still using the core switch from ten years ago

Old core switches cannot support modern application requirements, such as high-speed Internet, multimedia content, etc.

02. The network is only 2.4 100Mbps

Some have dual band gigabit. Affects hotel operational efficiency and customer experience.

03. TV runs on coaxial cable

The use of large logarithmic support for 300 points in voice communication has led to issues such as network congestion and unstable signals, further affecting customer experience.

Based on the previous observations, feelings, and knowledge, Smart Accent has contacted the hotel and provided corresponding solutions. Firstly, according to the actual needs of the hotel, Smart China will recommend the use of Smart China's independently developed core switches, which adopt multi-core CPU and cache technology, abandoning the low network performance and poor stability caused by traditional core switches. At the same time, Smart China will replace them with Smart China's routers and convert the private IP addresses of the hotel's internal network into public IP addresses, so that the internal network can access external network resources and improve the overall efficiency and data processing capabilities of the hotel network. At the same time, Smart Light will also help the hotel expand network bandwidth and provide faster and more stable Internet services.

Reasonable utilization

Realize resource reengineering

According to the hotel staff, the TV in the guest room is like a decoration and is rarely used by guests checking in. After learning about this matter, Zhihui Guangxun proposed to the person in charge to upgrade the home TV to a smart TV, which can recommend relevant content according to customer preferences, and also support network on-demand, equipped with voice assistants and other functions. In addition, the intelligent TV platform can be used to achieve service marketing features based on the hotel's promotional needs. Through these improvements, customers' desire to use the TV can be enhanced, and the customer experience and satisfaction can be further improved.